Refund Policy
At Frianora Velvet House, your satisfaction matters to us. If you experience any issues with your purchase, we promise to address your concerns respectfully and fairly. Please review our refund and exchange policy below.
1. Eligibility for Refunds & Exchanges
- You can request a return or exchange within 7 days of receiving your order.
- Products must be unused, in their original packaging, and in the same condition as received.
- For health and safety reasons, certain items (such as personal care, food, or hygiene products) are not eligible for return unless defective or damaged.
2. How to Request a Refund or Exchange
- Contact our team at info@frianorahouse.shop or call +63 961 949 3351 within 7 days of delivery.
- Provide your order details and a brief description of the issue. Photos may be requested for faster processing.
- We’ll review your request and guide you through the next steps for returning the product or arranging an exchange.
3. Refund Process
- Once your return is approved, we will process your refund to your original payment method or arrange a replacement as per your preference.
- Refunds are typically completed within 5-7 business days after we receive and inspect the returned item.
- Delivery fees are non-refundable unless the return is due to our error or a defective product.
4. Exchanges
If you wish to exchange an item for a different size, color, or product, please let us know. We’ll do our best to accommodate your request, subject to availability.
5. Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact us immediately. We’ll work quickly to resolve the issue and ensure you receive the correct items in good condition.
6. Questions?
If you have any questions about our refund or exchange policy, please get in touch with us. Our team is always happy to assist.
Thank you for shopping with Frianora Velvet House. We appreciate your trust and aim to make every experience with us positive.