Privacy Policy
At Frianora Velvet House, we treat your personal information with care and respect. This Privacy Policy explains how we collect, use, and protect your data whenever you visit our website, shop with us, or communicate with our team.
1. The Information We Collect
When you use our services, we may ask for certain personal details to ensure a smooth and reliable shopping experience. This may include:
- Full name, delivery address, and contact details (such as phone number and email)
- Order history and preferences
- Payment method (we do not store your card or bank details)
- Feedback, queries, or communications you send us
2. How We Use Your Information
We use your information for purposes such as:
- Processing and fulfilling your orders
- Communicating order updates, confirmations, and customer support
- Improving our products and services, based on your feedback
- Complying with legal requirements
3. Keeping Your Data Safe
We maintain strict safeguards to protect your personal data from unauthorized access, loss, or misuse. Your information is only accessible to trained team members who need it to serve you.
4. Sharing Information
We do not sell, trade, or share your personal information with outside parties, except as necessary to deliver your orders (for example, with trusted delivery partners). We may also share information when required by law.
5. Cookies & Analytics
Our website uses standard cookies and analytics tools to help us understand how visitors use our site, so we can make your experience better. You can manage cookie preferences in your browser settings.
6. Your Choices & Rights
- You may request to review, update, or delete your personal information at any time.
- If you no longer wish to receive updates or marketing messages, you can opt out easily by contacting us.
7. Updates to This Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with the effective date. We encourage you to review this policy periodically.
8. How to Contact Us
If you have any questions or concerns about your privacy or this policy, please reach out to us:
Email: info@frianorahouse.shop
Phone: +63 961 949 3351
Address: Block 4, Lot 8, Saturn Street, Barangay San Antonio, Parañaque City, NCR, 1700, Philippines
Thank you for trusting Frianora Velvet House. We are committed to keeping your information safe.